2025 Retail Customer Experience Index
The 2025 Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment. This report underscores the rising significance of omnichannel personalization, self-service, convenience, speed, and proactive customer service across various retail sectors.
As the retail landscape continues to evolve due to shifting consumer behaviors, global uncertainties, and technological innovation, the necessity for retailers to deliver unique and personalized experiences has never been more urgent. The 2025 Retail Customer Experience Index provides critical insights into the state of customer service and engagement across 146 retailers, spanning 11 key industry segments including Apparel, Home Furnishings, Consumer Electronics, General Merchandise, Luxury and more.
Explore how retailers are redefining customer experiences to stay ahead in a rapidly evolving market.
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