The Total Economic Impact™ of Slack as a Work Operating System

Is your organization paying the hidden cost of fragmented work? Disconnected tools, slow handoffs, and siloed teams don’t just slow you down — they cost you.

Slack commissioned Forrester Consulting to quantify what happens when enterprises run their work through Slack as a true operating system. The findings are striking.

The study interviewed six enterprise decision-makers across SaaS, FinTech, media, transportation, and technology, then built a composite 25,000-employee, $10B-revenue organization to model the results:

312% ROI over three years
$51M in total benefits
$38.6M net present value
Payback in less than 6 months

The largest driver? $50M in collaboration and efficiency gains, as teams replaced tool-switching, slow email chains, and manual coordination with real-time execution in Slack. Sales teams also closed deals faster, with a 15% win rate uplift contributing to $685K in increased profit.

Download the full TEI study to see the cost savings and business benefits enabled by Slack.

The Total Economic Impact™ of Slack as a Work Operating System

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Fragmented tools and slow handoffs have a cost. A Forrester TEI study quantifies what enterprises gained running work in Slack.