Connected Government Report

Connected Government Report

AI — and, particularly, agentic AI — offers a promising solution for civil servants. Our research found that AI can already improve government service and efficiency. How? By automating administrative tasks, providing 24/7 support, and personalizing services. Now, government employees can take advantage of agents to quickly make sense of large amounts of data, including the latest agency policies, thus freeing up time for more complex, high-impact tasks. And better yet, agents use conversational interfaces that are intuitive and easy to adopt, unlike other technologies that require extensive training.

For the public, agents provide an easy way to interact with government organizations, promise 24/7 service, and a seamless experience, whether it’s filing taxes or requesting road repairs.

This report offers the latest insights on modern service delivery and how AI — including agentic AI — can drive transformational results.

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