How Proliance Surgeons keeps 80+ care centers connected with Dialpad Support

Proliance Surgeons, one of the nation’s largest surgical practices with 80+ care centers, consolidated disparate communications onto Dialpad Support—cutting telecom expenses by $40,400 annually. Their physicians now use a single cloud app for voice, messaging, and video, with Ai-powered real-time transcription and voicemail-to-text saving up to 30 minutes per call. Contact center analytics and heat maps empower each location to make data-driven staffing decisions, reducing trouble tickets by up to 40%. Fully HIPAA- and SOC2-compliant, Dialpad’s scalable platform ensures consistent, high-quality patient and physician interactions across all centers.

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How Proliance Surgeons keeps 80+ care centers connected with Dialpad Support