Gartner: What Is Agentic AI and How Will It Impact Customer Service

Agentic AI moves beyond chatbots to systems that plan and execute tasks with minimal supervision. This Gartner^® report explores how agentic AI and machine customers will reshape service by automating routine work across systems.

Inside the report:

Definitions: How agentic AI differs from GenAI and RPA.
Impact: How machine customers shift volume and routing.
Strategy: Preparing policies, governance, and skills for AI-human collaboration.

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Gartner: What Is Agentic AI and How Will It Impact Customer Service