Five Predictions for AI in 2026

This year, intelligence becomes infrastructure. As costs plummet, customers expect every interaction—AI or human—to be context-aware and action-oriented. The ""experimental phase"" is over and efficiency is the new baseline. Get prepared with our 2026 report.

Inside the report:

Unlocking performance: Build ecosystems that actually empower agents.
Outcome-first AI: Measure success by revenue and CSAT, not technical specs.
Continuous experiences: Lay the foundation for real-time, persistent customer journeys.

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Five Predictions for AI in 2026