The Future of Government Experience: Connecting AI, Data, and Digital Infrastructure

This presentation by Granicus leadership introduces a suite of interconnected technologies designed to transform government services through data intelligence and AI. The speakers detail how the Granicus Contact Data Platform (CDP) expands digital community reach, the Granicus Insights Platform (GXI) identifies service gaps by aggregating feedback and analytics, and the Government Experience Agent (GXA) utilizes AI agents to automate workflows and resident interactions. Built on AWS infrastructure using Amazon Bedrock, these tools aim to move agencies from disconnected, manual processes to a unified 'operating system' approach. The discussion emphasizes that successful AI implementation requires focusing on specific service outcomes, maintaining human-in-the-loop governance, and building trust through secure, scalable, and accountable technology architecture.

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The Future of Government Experience: Connecting AI,

Data, and Digital Infrastructure