Connected Government Report

A Note from Salesforce for the Public Sector

Today’s civil servants must navigate complicated processes and procedures, stay up-to-date on the latest legislation, and juggle increasing workloads — all with growing expectations and limited resources. Seventy-five percent of people expect the quality of digital government services to match the best private sector organizations.

Despite these demands, civil servants remain committed to service excellence. Indeed, government service employees’ top priority is improving the public’s interactions with government.

This report offers the latest insights on modern service delivery and how AI — including agentic AI — can drive transformational results.

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